CarMax (Newark, DE)

CarMax

2070 Stafford Way, Newark, DE 19711

Date of Service: ​Tuesday, ​11/14/25
Cons: Had to Request a Copy of Power of Attorney (POA) for Our Records, Local Representative (Angie) Pushy to Sign Documents Without Sellers Ability to Read Documents, Misinformation Between Call Center & Local Branch, Only 2 Day Valid Online Value, Requirements with Value Emailed, & Representatives Communication (National Call Center & Local)
Pros:​ Appraised Higher Than Online Value, Cleanliness, Copies Provided (Survey, Odometer Reading, Agreement), Complimentary Return Service (Lyft), Hassle Free, Location, Multiple Locations, National Call Center, Office Hours, Online Evaluation, Prompt Payment, Seating Area, Staff to Client Ratio, Sufficient Parking, & Vending Machines

Use Again: Maybe

Comments: We completed the online form and received a instant value. Our schedule did not permit to drop off the vehicle within the 2 day valid window. We proactively had our signatures notarized with intent of only one party being present with upcoming travel plans. Upon calling the National number, this was not a issue. However, when Jacques appeared for the scheduled appointment, it was. He was told by Angie that they had to notary it and that I needed to be present. They did not renotarize the title but, did ask for both signatures on additional forms: (1) Power of Attorney (POA), (2) Replace Lost/Stolen Title, (3) Purchase Agreement, & (4) Odometer Reading.